Return Policy

Adorn The Bold
Calgary, AB, Canada
Last updated: December 26, 2024

Thank you for shopping with Adorn The Bold! We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions under which returns and exchanges will be accepted. By purchasing from our website adornthebold.com (the “Website”), you agree to the terms of this Return Policy.

1. Eligibility for Returns

1.1 General Conditions

You may return eligible products purchased directly from Adorn The Bold within days of receiving your order. To be eligible for a return:

  • The product must be unused, in its original packaging, and in the same condition that you received it.
  • You must provide proof of purchase, such as an order confirmation or receipt.

1.2 Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Custom or personalized items
  • Personalized Embroidery or Laser Engraving items
  • Gift cards
  • Items marked as final sale

2. Return Process

2.1 Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Adorn The Bold Customer Support at info@adornthebold.com within days of receiving your order.
  2. Provide your order number and details about the product you wish to return.
  3. Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.

2.2 Shipping Returns

You are responsible for paying the shipping costs associated with returning items unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

3. Refunds

3.1 Processing Refunds

Once we receive your returned item and verify its condition, we will process your refund within [5-7] business days. Refunds will be issued to the original payment method used at the time of purchase.

3.2 Partial Refunds

We reserve the right to issue partial refunds for items that are not returned in their original condition or are damaged or missing parts for reasons not due to our error.

4. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item once your return is processed.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within days of receiving the product. We may request photographic evidence of the damage or defect to assess the issue and arrange for a replacement or refund.

6. Customer Support

For any questions regarding returns or exchanges, please contact our Customer Support team:

Adorn The Bold
Calgary, AB
Canada
Email: info@adornthebold.com

7. Changes to This Return Policy

We reserve the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of our services following any changes constitutes acceptance of those changes. By making a purchase from Adorn The Bold, you acknowledge that you have read and understood this Return Policy and agree to its terms. Thank you for choosing Adorn The Bold!